Work Experiences

IT Coordinator at Edwards Lifesciences

Repair, set up and troubleshot printers and other peripheral devices.
Complete accurate and timely logging of problems and resolutions in issue management database.
Solve problems on Windows, Mac and user applications utilizing product specifications.
Managing multiple priorities, following through on projects to completion.
Delivers first-level contact and problem resolution for users with software and applications problems.
Handle difficult situations for customers to achieve successful outcomes.
Performs research to attain in-depth knowledge of supported products and services.
Develop or creating materials and procedures for users in proper use of software.
Install and perform repairs to software and peripheral equipment, following design and installation specifications.
Discuss with piers, users and management to establish requirements for new systems or modifications.

IT Service Management
Administration applications: Linux, MacOS, Windows, Jira, Active Directory, ServiceNow, LeanKit, Software Centre Configuration Management
Customer and Technical Support
Microsoft 365 and Azure

Hire, supervise and direct workers engaged in special project work, problem-solving, monitoring and installation of data communication equipment and software.
Conducts office automation feasibility studies covering workflow analysis, space design, or cost comparison analysis.
Prepare the source of datas for computer entry by compiling and sorting information and establishing entry priorities.
Maintain data entry requirements by following data program techniques and procedures.
Transcribes phone messages and manages email communications for staff employees.
Compares data with resource documents or re-entered data in verification format to detect errors.
Creates spreadsheets with large numbers of figures without mistakes.
Enters customer details and account data by inputting alphabetic and numeric information on keyboard or optical scanner according to screen format.
Selects and compiles required supplies to complete work assignments.

Addresse customers courteously using suitable methods and problem-solving skills.
Greet customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships.
Maintaine the knowledge of company products to provide helpful suggestions and recommendations to customers.
Delivers customize services to large enterprises, complex and corporate accounts.
Troubleshot issues on device-specific problems, network performance and internet connectivity.
Conduct customer service recoveries using technical knowledge and business skills.
Use proactive monitoring procedures and tools to identify problem-prevention opportunities.
Delivers support for internet service and connectivity-related issues pertaining to operating system, PC and browser configuration.

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