Work Experience

Career trace route

Six-plus years across financial messaging, enterprise cloud, and regulated healthcare IT — from hands-on data center support to secure SWIFT infrastructure engineering.

Customer Engineer · SWIFT
Feb 2025 — Present · Kuala Lumpur

Japanese-speaking engineer supporting secure global financial messaging infrastructure for enterprise banking institutions.

Key contributions

  • Maintain high-availability SWIFT environments across Alliance Web, Gateway, and Access platforms supporting mission-critical transaction flows.
  • Engineer secure FIN/FINPlus messaging, RMA configurations, and controlled upgrade activities aligned with SWIFT compliance standards.
  • Manage SwiftNet connectivity, certificate lifecycle, and VPN tunnels, troubleshooting network security to keep financial communication uninterrupted.
  • Execute HSM integration and cryptographic key management supporting financial-grade security and regulatory expectations.
  • Lead incident diagnosis and resolution across application, infrastructure, and connectivity layers, protecting transaction continuity.
IMPACT — Trusted engineer within globally regulated financial infrastructure where uptime, integrity, and security are business-critical.
Cloud Engineer · Accenture (Google Cloud Partner)
Dec 2023 — Jan 2025 · Kuala Lumpur · 1 yr 1 mo

Designed and operated enterprise cloud infrastructure on Google Cloud Platform for production workloads across multiple clients, delivered through Accenture's partnership with Google Cloud.

Key contributions

  • Collaborated with Google Cloud to deliver cloud migration, infrastructure optimization, and managed services for enterprise clients.
  • Designed and implemented scalable, secure GCP architectures aligned with business and compliance requirements.
  • Optimized compute sizing and autoscaling strategies, reducing operational cloud cost footprint while maintaining performance.
  • Architected multi-zone, load-balanced deployments improving workload availability, resilience, and fault tolerance.
  • Enabled CI/CD-driven deployment workflows and infrastructure automation, accelerating release velocity.
  • Implemented IAM controls, VPC segmentation, and firewall governance aligned with enterprise compliance.
  • Conducted technical workshops and enablement sessions, accelerating client adoption of GCP services.

Skills

Compute EngineGKECloud Run Cloud StorageBigQueryIAM VPCTerraformDocker KubernetesCloud Monitoring / Logging PythonBashAgile
IMPACT — Strengthened reliability, security posture, and cost efficiency of enterprise cloud environments.
IT Support Coordinator · Edwards Lifesciences Sdn Bhd
Jun 2021 — Nov 2023 · Kuala Lumpur · 2 yr 7 mo

Coordinated IT service delivery within a regulated global medical device organization, Japanese-speaking liaison.

Key contributions

  • Directed incident and service request lifecycle management across internal teams and third-party vendors.
  • Enforced SLA compliance, audit-ready documentation, and regulatory alignment via ServiceNow governance.
  • Escalated and tracked complex infrastructure, network, and security incidents to resolution with full stakeholder ownership.
  • Improved queue performance visibility and response consistency through operational monitoring and reporting.
  • Delivered first-level contact and problem resolution for users across Windows, Mac, and business applications.
  • Repaired and configured printers and peripheral devices; authored user-facing guides and procedures for software.

Skills

IT Service ManagementLinuxmacOS WindowsJiraActive Directory ServiceNowLeanKitSCCM Microsoft 365Azure
IMPACT — Supported compliance-sensitive healthcare operations requiring reliability, traceability, and strict governance.
Application Helpdesk Associate · NTT
Nov 2020 — May 2021 · Cyberjaya · 7 mo

Key contributions

  • Supervised and directed workers on special project work, problem-solving, monitoring, and installation of data communication equipment and software.
  • Conducted office automation feasibility studies covering workflow analysis, space design, and cost comparison.
  • Compiled and sorted data for computer entry, establishing entry priorities and verifying accuracy against source documents.
  • Managed email communications and transcribed phone messages for staff employees.

Skills

IT Service ManagementLinuxmacOS WindowsServiceNowMicrosoft 365 Azure
Customer Service Representative · IBM
Jan 2019 — Jul 2020 · Cyberjaya · 1 yr 7 mo

Key contributions

  • Resolved complex technical issues for Japanese-speaking enterprise clients, maintaining high customer satisfaction.
  • Delivered customized support for large enterprise, complex, and corporate accounts.
  • Troubleshot device-specific problems, network performance, and internet connectivity issues.
  • Used proactive monitoring procedures and tools to identify problem-prevention opportunities.
  • Collaborated with engineering and escalation teams to resolve high-priority cases, documenting recurring issues to improve team knowledge reuse.

Skills

IT Service ManagementLinuxWindows Active DirectoryServiceNowMicrosoft 365 Azure
Data Center Specialist · Assist Ltd
Dec 2017 — Sep 2018 · Kanagawa, Japan · 10 mo

Key contributions

  • Provided on-site Windows server and system support within a data center environment.
  • Maintained operational databases and monitored server performance for reliability.
  • Developed incident recovery, communication plans, and standard operating procedures for Windows environments.

Skills

Rack & stackFiber / copper cablingAsset management Break/fix supportDell & HPE serversiDRAC / iLO RAIDVMware ESXi / vSphereTCP/IP VLANsDNS/DHCPSAN/NAS iSCSIDCIMITIL Access control & audit support