Work Experiences
Working Period: 1 year and 1 months
Tasks:
- Collaborated with Google Cloud to deliver cloud migration, infrastructure optimization, and managed
services for enterprise clients.
- Designed and implemented scalable, secure GCP architectures, aligning technical solutions with business
and compliance requirements.
- Improved client system performance and cost efficiency through architecture reviews and optimization
recommendations.
- Conducted technical workshops and enablement sessions, accelerating client adoption of GCP services.
- Partnered with Google Cloud teams on joint initiatives, ensuring seamless integration and long-term
operational success.
Skills:
- Handling Google Cloud Platform (Compute Engine, GKE, Cloud Run, Cloud Storage, BigQuery, IAM, VPC)
- Infrastructure as Code using Terraform for provisioning and managing GCP resources
- Containerization and orchestration using Docker and Kubernetes (GKE)
- Implemented monitoring, logging, and alerting using Cloud Monitoring and Cloud Logging
- Applied IAM best practices to secure cloud resources and service accounts
- Automated operational tasks using Python and Bash scripts
- Designed scalable and highly available cloud architectures on GCP
- Optimized cloud costs through resource right-sizing and monitoring usage
- Collaborated with cross-functional and client teams in an Agile environment
- Prepared technical documentation and supported knowledge transfer sessions
Working Period: 2 years and 7 months
Tasks:
- Repair, set up and troubleshot printers and other peripheral devices.
- Complete accurate and timely logging of problems and resolutions in issue management database.
- Solve problems on Windows, Mac and user applications utilizing product specifications.
- Managing multiple priorities, following through on projects to completion.
- Delivers first-level contact and problem resolution for users with software and applications problems.
- Handle difficult situations for customers to achieve successful outcomes.
- Performs research to attain in-depth knowledge of supported products and services.
- Develop or creating materials and procedures for users in proper use of software.
-
Install and perform repairs to software and peripheral equipment, following design and
installation specifications.
- Discuss with piers, users and management to establish requirements for new systems or modifications.
Skills:
- IT Service Management
-
Administration applications: Linux, MacOS, Windows, Jira, Active Directory,
ServiceNow, LeanKit, Software Centre Configuration Management
- Customer and Technical Support
- Microsoft 365 and Azure
Application Helpdesk Associate at NTT
Working Period: 7 Months
Tasks:
-
Hire, supervise and direct workers engaged in special project work, problem-solving, monitoring and
installation of data communication equipment and software.
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Conducts office automation feasibility studies covering workflow analysis, space design, or
cost comparison analysis.
-
Prepare the source of datas for computer entry by compiling and
sorting information and establishing entry priorities.
- Maintain data entry requirements by following data program techniques and procedures.
- Transcribes phone messages and manages email communications for staff employees.
- Compares data with resource documents or re-entered data in verification format to detect errors.
- Creates spreadsheets with large numbers of figures without mistakes.
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Enters customer details and account data by inputting alphabetic and
numeric information on keyboard or optical scanner according to screen format.
- Selects and compiles required supplies to complete work assignments.
Skills:
- IT Service Management
- Administration applications: Linux, MacOS, Windows, ServiceNow
- Customer and Technical Support
- Microsoft 365 and Azure
Customer Service Representative at IBM
Work Period: 1 year and 7 months
Tasks:
- Addresse customers courteously using suitable methods and problem-solving skills.
-
Greet customers by name and displayed respectful attitude,
helping develop rapport with customer base and build lasting relationships.
- Maintaine the knowledge of company products to provide helpful suggestions and recommendations to
customers.
- Delivers customize services to large enterprises, complex and corporate accounts.
- Troubleshot issues on device-specific problems, network performance and internet connectivity.
- Conduct customer service recoveries using technical knowledge and business skills.
- Use proactive monitoring procedures and tools to identify problem-prevention opportunities.
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Delivers support for internet service and
connectivity-related issues pertaining to operating system, PC and browser configuration.
Skills:
- IT Service Management
- Administration applications: Linux, Windows, Active Directory, ServiceNow
- Customer and Technical Support
- Microsoft 365 and Azure
Data Center Specialist at Assist Ltd
Work Period: 10 months
Tasks:
- Provided on-site Windows server and system support within a data center environment.
- Maintained operational databases and monitored Windows server performance for reliability.
- Developed incident recovery, communication plans, and standard operating procedures for Windows
environments.
Skills:
- Data Center Operations:
- Rack & stack, cabling (fiber/copper), asset management, break/fix support
- Server & Hardware:
- Server installation, decommissioning, BIOS/firmware upgrades, RAID
- Dell, HPE servers; iDRAC, iLO
- Operating Systems & Virtualization:
- Linux, Windows Server
- VMware ESXi, vSphere
- Networking & Storage:
- TCP/IP, VLANs, DNS, DHCP
- SAN/NAS, iSCSI, backup & restore
- Monitoring & ITSM:
- Monitoring tools, DCIM
- ServiceNow, ITIL processes
- Security & Compliance:
- Physical security, access control, SOPs, audit support
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